Top Information

Dear guests,

A warm welcome here at Hotel Balade. We have composed some important information concerning your stay. Please do not hesitate to contact our front office for any further questions.

Front Office? We gladly assist you at the front office during the following opening hours:

Mon – Sun:            07.30 - 16.00h

Restaurant Ta Cave
Tue - Sat:              16.00 - 22.00h

However, you may reach us 24 hours under phone number 900. Our snight service takes care of your concerns during night times.

Please always take your key card with you. After 11.00 p.m. it allows you to open the nights entrance at the backside of the building. Therefore simply touch the grey box underneath the bells with your key card. In case of problems, please ring the bell on the right hand side of the gate.

Check Out? Check out time is 12:00. For an additional charge you can request a late check out at Reception (subject to availability).

Internet and telephone? We offer free Wi-Fi connection throughout the hotel. Please connect your mobile device with the network Balade_Free. The password is Welcome2020. Telefon calls inside Switzerland are free. 

Television? Our television offers digital reception, most of the channels are broadcasted in HD quality. English channels are available from channel 200. A detailed list of all channels can be found in our guest information map on your desk.

Water? Water from the tap is safe for consumption. The bottle water in your room is complementary. Please use the kettle exclusively for boiling water. Heating other kinds of drink will break the kettle.

Safe? Please store all your valuables in the safe, which can be found in the wardrobe next to the door. The safe works with your own numeric code. Before setting the code you need to press the red button on the inner backside of the safedoor. The hotel is not liable for loss due to incorrect storage. Please do not hesitate to contact front office in case of any problems.

Pillows? For more pillows please contact our front office team.Furthermore we offer different kinds of special pillows like: Neck support pillow „Elsa“ made from flexible mineral foam or Wellness pillow filled with pure spelt

Breakfast? Breakfast takes place on the ground floor. Breakfast is served from
Mo – Sun: 07.30 - 10.00h

If you have any allergies (like gluten or lactose intolerance), please let us know the evening before, so we can arrange a special breakfast for you.

Room cleaning? Your room is cleaned every day. If you put the red card on the door knob outside the room, our housekeeping team will not clean your room that day. To treat our environment with care, the bed sheets and towels will be changed only every three days. If you would like new towels, please put the old ones on the floor. If you wish to have the sheets changed earlier, please inform the front desk.

City Tax? The Canton of Basel-Stadt imposes a city tax of CHF 4.00 per night for each guest staying in a hotel. The proceeds are invested in tourist infrastructure and services. Your city tax will be added to the room bill.

Internet in the city centre? Free Wifi access is available in designated city hotspots. Registration is required. Your Log in is on your BaselCard

BaselCard? You can use with the Basel Card the public transportations in Basel free of charge (bus and tram) and you have access to the free Wifi in the city. 50% discount for museums, the zoo and the city tour are some other benefits as well

Smoking in the room? Our hotel is a non-smoking hotel. Smoking in the rooms is not allowed. You may of course smoke outside the hotel. In case of disregard we charge a cleaning surcharge of CHF 150.00.

For your safety!

Please be informed: Our rooms are equipped with smoke detectors, which are reacting very sensitive. In case of smoking in the room and thereby provoked alert the fire brigade is alarmed automatically. If the alarm was a false alarm, the fire brigade charges CHF 1500.00.

This fee will be invoiced personally to you.

Manipulating or removing the smoke detectors also provokes an alarm and linked to that to payable fire brigade missions.

Behaviour in case of alert: Please respect the following instructions in case of an alert during night times:

  • Please stay calm
  • Please do not leave the room
  • The fire brigade arrives within a few moments
  • In case of fire the fire brigade will evacuate all rooms
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