Hotel Info

We wish you a very pleasant stay and enjoy your visit and thank you for staying at the hotel Balade Basel.

Please settle your bill before you leave.

as well as extension cord or charger for mobile phones are available at the reception for a deposit of CHF 20.00 (refundable on return).

Baby cots               
are available for CHF 15.00 per night. Please contact the reception.

Bank / ATM             
Is located at the main street. Opening hours and locations of the local banks are available at the reception.

Bar (TaCave)                         
Is from Tue - Sat from 16:00 - 23:00, Sunday & Monday the bar is closed.    

Bed Linen               
Are made of anti bacterial material, most suitable for guests suffering from an allergy. If you need extra bed linen, please contact the reception.

Block the door        
To lock the door, please press the button behind the door.

Our breakfast room is located on the ground floor (Bar). Breakfast is served daily from 07:30 am – 10:00 am.

Boarding Pass        
Please send an e-mail to [email protected] and your boarding pass will be printed at the reception.

At reception you can change the currencies Euro, GBP and USD up to CHF 100.00 at 4% below the banks exchange rate.

Changing table 
A diaper changing table for babys can be found in the lavatory in the basement.

Check In/Out           
On the day of your arrival, the room is available from 2.00 pm. For an early Check-In please inform the reception. We kindly ask you to check out no later than noon. For late departure and the costs, please check with the reception.

Information on churches, prayer rooms, their opening hours and religious services are available at the reception.

Credit cards            
We accept Visa, Mastercard, EC-Maestro, Diners Club, Amercian Express, Postcard and Traveller Cheques for payment. Unfortunately we can not accept any other cheques.

Please contact the reception if you need medical assistance.

Do not disturb
If you wish to rest and relax after a long day, please place the “do not disturb sign” outside your door, please assist us to provide you a clean room on your return by removing the sign when you leave. Cleaning times are from 08.00am until 03.00pm.

Drinking water
Our water from the tap is of perfect drinking water quality so you can use it for the kettle.

Drinks/ Snacks        
Are available at the bar during the opening hours.

Dry Cleaning
Please hand your laundry for dry cleaning to the reception desk before 9.00am for same day service. Please use the plastic bags provided in the room closet and fill out the forms provided (no service on Saturday and Sunday). The dry cleaning service is provided by an outside company and we cannot accept any liabilities.

The hotel is equipped with 220-volt outlets.

The hotel provides an elevator next to the reception. If there is a fire alarm please use the stairs and the emergency exit.

In case of emergency, please contact the reception at any time. In minor emergencies at the reception we have a 1st Aid box with disinfectant spray, bandages & sticking plaster.

Evacuation plan 
Behind the door you will find an evacuation plan.

City tours or day trips? Please ask at the reception. Also browse our large selection of brochures to help you enjoy Switzerland and its many opportunities.

Would you like to send a fax? For a small fee you can bring your documents to the reception and we will fax it for you.

Flight information 
Information about all arriving and departing flights at Basel airport you get at reception.

Fire alarm 
In case of fire please follow the evacuation plan posted in your room.

Fire Prevention       
Please help to prevent fire. In case of fire alarm please follow the evacuation plan posted in your room. In your writing case you find an instruction on “how to act in case of emergencies/fire, ”.

Is located around 10 minutes by tram in the Migros Fitnesspark “Heuwaage”.
Open from Mo - Fr  from 06.30 am until 10.00pm, on weekends from 09.00am - 07.00pm.

The room temperature is the same throughout the hotel (23°C). The regulation can be found right next to the door on the right.

Do you need an extra towel, soap, a flannel or a second pillow? Please contact the reception.

You can get at the reception or at the bar during the opening hours.

If you need any information please do not hesitate to contact us at 900.

We offer you free Wi-Fi throughout the hotel. Please connect to the network Balade_Free, open your browser and enter the password which is written on your telephone

With pleasure we provide an ironing board and an iron free of charge, just ask at the reception.

Laundry service      
The change of linen or housekeeping service is usually from 07.30am till
03.30pm the whole week. For daily laundry service (for a longer stay) please contact reception.

In case of willful damage the incurred loss amount will be charged to your bill and the hotel declines any liability for any guest’s possession. Please store your valuables always in the safe.

Lost property          
Please bring object found to the reception. If you lost something please contact the reception.

Luggage storage       
You can leave your luggage in our luggage room at the reception during the opening hours.

Luggage service     
It will be a pleasure for us to help you transporting your luggage into your room. Please contact reception. For this service we charge CHF 5.00

If you receive a phone call while you are not in the room, the reception will inform you.

Non Smoking          
We charge you a cleaning fee of CHF 150.00 if you smoke in a non smoking room. See also safty instrucitons

For parking in our garage we charge CHF 25.00 per day/car and are available for request. For a short parking ticket at Claramatte Parking you will pay a maximum of CHF 30.00/12h.

Dogs and cats are welcome without extra charge (food not included). Please note that, in and around the hotel, dogs must be kept on a leash.

A pharmacy is located in Greifengasse and is open from Mo - Fr 08:00am – 06:30pm and Saturdays from 09:00am - 05:00pm.

With pleasure we copy your documents at the reception (during opening hours). The first 5 pages black/white are free; any further pages CHF 0.50, coloured copies CHF 0.60.

Extra pillows, neck pillows, or millet pillow? Please contact the reception and  you will get your desired pillow for a peaceful sleep.

Post mail                        
You can receive your incoming mail daily. Please ask the reception for stamps and you can leave your outgoing mail at the reception.

Public toilettes        
In the basement you will find the public restrooms.

With great pleasure our staff will serve you from Mo – Fr from 06.30 am till 04.00 pm & Sa from 07.00 am until 04.00 pm.

Rent a car               
If you wish to hire a car please contact the reception.

Our reception staff will recommend nearby restaurants with great pleasure. Our team can also arrange reservations at the restaurants.

Room key card 
Please carry your key card with you at all times. It permits you to charge consumptions at the bar directly to your room. It also opens the night door to the hotel when the entrance door is locked at night.

Rules of the house
We kindly ask for absolute silence in the hallways from 11.00 pm to 8.00 am.

Your room is equipped with a safe. Please read the instructions carefully before entering a code. 

If you need to sew something please contact the reception.

Shoe cleaning         
Shoe-cleaning sponges are available in your room.

Numerous shops for errands of all kinds can be found in Rheingasse and Greifengasse, and in the Old Town on the opposite side of the Rhine.

Can be found in your room.

Smoking Area
We ask our smokers to only smoke outside the hotel. See non smoking.

The information kit contains a leaflet describing various sports facilities and possibilities.

Cutlery, glasses or plates are available on request at the reception.

Our reception staff will gladly order a taxi for you.

Please have a look on the telephone information next to the telephone.

Different toiletries such as razor blades, sanitary towels, nail file, toothpaste and toothbrush, or sewing kit are available at the reception during the opening hours, free of charge.

Train / Tram 
Please contact the reception for the time schedule of the train & tram connections.

All our rooms are equipped with a colour TV with digital cable reception. A TV guide can be found in this information folder.

The mineral water on the table is free of charge and will be changed every day. Please use the kettle only for water.


We wish you a pleasant stay and enjoy your visit in Switzerland.



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